Privacy Policy

1. Introduction

Activa ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We collect information you provide directly: name, email address, phone number, date of birth, gender (optional), and profile photo (optional). We also collect booking information (services booked, dates, times, business visited), payment records, and device information (IP address, browser type, operating system) for security and analytics purposes.

3. How We Use Your Information

We use your information to: provide and maintain the platform; process and manage bookings; send booking confirmations, reminders, and notifications; improve our services and user experience; communicate with you about platform updates; comply with legal obligations; and prevent fraud and ensure platform security.

4. Information Sharing

We share your information with: businesses you book with (your name, contact information, and booking details); service providers who assist in operating the platform (email delivery, analytics, error tracking); and law enforcement or regulatory authorities when required by law. We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), row-level security policies on our database, secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time. Some information may be retained as required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution).

7. Your Rights

You have the right to: access your personal data; correct inaccurate data; delete your account and data; object to or restrict processing; receive a copy of your data in a portable format; and withdraw consent at any time. To exercise these rights, contact us at privacy@joinactiva.com.

8. Cookies and Tracking

We use essential cookies for authentication and session management. We use analytics tools (Vercel Analytics) to understand platform usage. We do not use third-party advertising cookies or tracking pixels.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the platform. The date of the last update is shown at the top of this policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at privacy@joinactiva.com.